All refund requests must be submitted in writing to: [email protected]

Each request will be reviewed on a case-by-case basis and evaluated according to the terms specified in the signed service agreement between the client and USA Book Marketing .

Refunds will not be issued under the following conditions:

• Services that have already been fully completed
• Requests made due to a change of mind
• Project delays caused by the client
• Advertising budgets or third-party marketing expenditures
• Dissatisfaction based on expected performance or results

USA Book Marketing does not guarantee:

• Book sales
• Revenue generation
• Ranking positions on publishing platforms
• Results from advertising or marketing campaigns

Because these outcomes depend on multiple external factors, refunds will not be issued based on expectations related to performance metrics or marketing results.

If a refund request is approved, the refund amount may be calculated on a prorated basis depending on the portion of work that remains incomplete at the time the request is submitted.

Clients agree to contact USA Book Marketing before initiating any payment dispute or chargeback with their bank or payment provider.

Unauthorized chargebacks may result in:

• Suspension of active services
• Submission of project records, agreements, and supporting documentation to payment processors during the dispute review process

If a signed service agreement or contract includes additional refund terms, those provisions will take precedence and govern the refund conditions for that specific project.